Babbitts can be found at http://www.babbittsonline.com/
It started off pretty good. I'd been getting ready to buy a new radiator that got munched on the Miyagi trip. I'd checked out ebay, but decided that I wanted a new radiator, versus a used one. World Of Powersports charged $330 for new OEM and Babbitts charged $270 for the same OEM. Didn't have to twist my arm.
I ordered the radiator, and requested 2 day shipping. Unfortunately, Babbitts doesn't tell you, that they ship the part from Polaris to Babbitts and then repackage and ship to you. I'm assuming they get large orders from Polaris everyday, so they have to break apart the shipment and figure out what goes where. So, after a week, I received my shipping info and it arrived 2 days later.
I brought it over in the box to Kendo's to reassemble Lori's 800. When we took the radiator out of the box....I was SHOCKED to see how the radiator was packaged!
This is how the radiator and rubber mounts were packaged.
Unbelievably, there was only protection front and back....absolutely no protection on the top, bottom or sides of the radiator! When I removed the radiator, it was clear there was problem.
Here are ALL of the packing materials used....3 pieces of brown paper!
What a joke. Radiators are extremely fragile! This is how they packed it?
Well...we placed it on the ground....and were blown away at how it was ruined.
Notice the right post...it was completely bent.
Flipped over...the top bracket is bent too
Here's a close up
Here's a close up of the bent post...There are 3 rows of fins that are munched.
On the front page of the Babbitts site it says:
Well...that's not exactly true.Over the last 41 Years, Babbitt's Sports Center has built a rock solid reputation within the Motor Sports Industry Nationwide. This was based on delivering the best Customer Experience before and after the sale, along with some of the most competitive pricing in the country.
I called Babbitts immediately and notified them of the problem. The person on the phone told me I had to file a claim with UPS. Uh...ok. So I called UPS, and they said they would take care of it. This was Friday, and they picked up on Monday.
I called back, and asked to talk to a Supervisor. I got Jordan on the phone. I explained who I was (not that it mattered) and that I would be letting you all know the results of this experience. He gave me his email, said they would order one from Polaris right away.
I sent Jordan the photos you see above, and explained that if they sent 100 radiators like this....95 would be damaged. Jordan never emailed back "Thanks", "we'll look into it", or anything.
2 weeks later, Kendo and I are set to install the radiator. UPS is coming and we're ready to order pizza. The UPS driver arrives....so I decide to open it up in front of him, after I explained this was a replacement. To my shock....the 2nd radiator was packed even WORSE! This one, was wrapped in the same brown paper, with 1 piece smushed on top (which is the side of the radiator). When I extracted it, of course it was damaged. Not as bad as the first, but when you're paying $300 for something...I don't know about you, but I want NO DAMAGE! Babbitts never fixed the problem, inspected it or nothing.
I called back the next day....and told them I refused the 2nd radiator. They send they would refund me as soon as they received the return shipment.
On 11/13, at 9am it was received at Babbitts. Here we are, 11/15 and no one had called, emailed or anything. So I called them again today, and this time I talked to Shayne, who said he was Jordan's manager. I re-explained to Shayne the whole story and he said that most likely, the shipment was sent by Polaris just exactly that way, and all they did was re-wrap their tape on the box. I said I can't believe I'm the only customer you have that is having this problem. He said they had 2 others this month. I said...that's a problem. You should match up the shipments from Polaris and when it's a radiator...I recommend you check it.
So we'll see what happens. Stay tuned.
BTW...the rubber mounts in the first shipment...arrived undamaged.